Free delivery from CHF 59 in Switzerland – €65 in France, Belgium and Luxembourg
(for EU countries, please read our section on customs and VAT.)

Logo Atelier Creative Chalet

Outdoor Illustrations

The collections

Terms and conditions

These General Terms and Conditions of Sale govern the contractual relationship between Atelier Creative Chalet and any individual or legal entity placing an order for products on our website. By validating an order, the customer fully and unreservedly accepts the entirety of these terms and conditions.

1. Business information

Atelier Creative Chalet
Address : 1010 Lausanne, Vaud
E-mail : shop@creative-chalet.com
Website : shop.creative-chalet.com

2. Acceptance of Terms and Conditions

All orders placed on the Atelier Creative Chalet website imply full acceptance of these terms and conditions. These conditions may be modified at any time, without prior notice. The applicable terms and conditions are those in force on the date of the order.

3. Products
3.1 Product description

The products offered on the site include posters and illustrated cards inspired by the outdoors. Each product is accompanied by a description giving the customer the essential characteristics (size, material, etc.). Please note that some product images are mock-ups and that color variations may exist due to the configuration of each customer’s screen.

3.2 Product availability

Our posters and cards are printed on demand to avoid overproduction. Consequently, all products are available for online ordering, unless otherwise stated. Should a product be exceptionally unavailable, Atelier Creative Chalet will inform the customer as soon as possible.

4. Order
4.1 Ordering procedure

To place an order, the customer must select the desired products, add them to the shopping basket, and follow the validation process by entering the necessary information (delivery address, method of payment, etc.).

4.2 Order confirmation

Once the order has been placed, the customer will receive a confirmation e-mail with details of the products ordered and the total amount. If this e-mail is not received, please check your spam folders or contact us.

4.3 Changing the order

Orders cannot be changed once they have been confirmed. In the event of an error, please contact us as soon as possible at shop@creative-chalet.com. We will do our best to satisfy your request, without guarantee.

5. Prices and payment
5.1 Prices

Product prices are quoted in Swiss francs (CHF) for Swiss customers and in euros (€) for customers in France, Belgium and Luxembourg, excluding delivery charges. Atelier Creative Chalet is not subject to value-added tax (VAT) under Swiss law. Consequently, the prices indicated on the site are net and no VAT will be added or mentioned on invoices. For deliveries within the European Union, please refer to paragraph 6.4.

Atelier Creative Chalet reserves the right to change prices at any time without notice. Products will be invoiced on the basis of the prices in force at the time the order is validated.

5.2 Terms of payment

Payment is due immediately upon ordering. Customers can pay for their order by credit card, Visa, MasterCard, Google Pay, Apple Pay, TWINT or Postfinance Pay.

5.3 Payment security

Transactions made on the site are secure. Payment information is neither stored nor accessible by Atelier Creative Chalet.

6. Delivery
6.1 Delivery zones

Atelier Creative Chalet delivers to Switzerland, France, Belgium and Luxembourg.

6.2 Shipping

Orders are printed and dispatched within 48 hours (working days).

6.3 Delivery costs and times

The delivery times indicated are those given by the Swiss Post Office. Atelier Creative Chalet is in no way responsible for any delay in delivery.

Switzerland: CHF 8.50 with tracking (free for orders over CHF 59). Indicated delivery time: 2 working days after dispatch.
France, Belgium, Luxembourg: €14 with tracking (free for orders over €65). Indicated delivery time: 3 to 5 working days after dispatch.

Atelier Creative Chalet cannot be held responsible for delays in delivery due to postal services.

6.4 Customs duties and VAT for orders shipped to the European Union

As Atelier Creative Chalet is a small company based in Switzerland – i.e. outside the EU – our volumes are too low to be able to cover VAT and customs duties on orders shipped to the European Union. These costs are therefore borne exclusively by the customer.

This means that, when your order is delivered, additional charges such as VAT and/or customs duties may be levied by the customs authorities or the carrier.

Thank you for your understanding and support of a small local business.

7. Returns and claims
7.1 Return policy

As our posters and cards are printed on demand, we do not accept returns due to a change of mind.

7.2 Damaged or defective products

In the event of receipt of a damaged or defective product, the customer must contact Atelier Creative Chalet within 48 hours of receipt of the order, providing photos of the damaged product. After verification, a replacement may be offered.

8. Liability

Atelier Creative Chalet cannot be held responsible for any indirect damage related to the purchase of its products (loss of sales, loss of profit, etc.). Furthermore, Atelier Creative Chalet declines all responsibility for any delay or failure to perform the contract due to circumstances beyond its control.

9. Intellectual property

The designs and illustrations sold on the Atelier Creative Chalet website are protected by copyright. Any unauthorized reproduction, modification, distribution or use is strictly prohibited.

10. Personal data

The information collected at the time of ordering is necessary for the processing and delivery of orders. It is treated confidentially in accordance with our privacy policy.

11. Applicable law

These General Terms and Conditions of Sale are governed by Swiss law. In the event of a dispute, the courts of the Canton of Vaud shall have jurisdiction.

12. Contact

If you have any questions about these terms and conditions, please contact us at shop@creative-chalet.com.