Legal notice and privacy policy
Last update: November 6, 2024
At Atelier Creative Chalet, we take the protection of your privacy and the confidentiality of your personal data very seriously. This Privacy Statement and Legal Notice explains how we collect, use, protect and share your personal information when you visit our website and make purchases.
Legal notice
In accordance with the provisions of Articles 6-III and 19 of the Law for Confidence in the Digital Economy, we inform you of the following concerning Atelier Creative Chalet:
- Site owner : Justine Le Cam
- Headquarters: 1010 Lausanne, Vaud, Switzerland
- Contact : via e-mail : shop@creative-chalet.com
- Publishing director: Justine Le Cam
- Site host: GreenGeeks.com. Host contact: legal@greengeeks.com.
This information is provided to ensure transparency and compliance with current regulations.
1. Responsible for data processing
The data controller for the Atelier Creative Chalet website is :
Atelier Creative Chalet
Address : 1010 Lausanne, Vaud, Switzerland
E-mail : shop@creative-chalet.com
If you have any questions or concerns about this privacy statement, you can contact us at the e-mail address given above.
2. Collection of personal data
We collect your personal data only when it is necessary to provide you with our services, improve your user experience, and meet our legal obligations. The types of data we collect include:
- Contact information: name, postal address, e-mail, telephone number.
- Order information: details of your purchases, delivery and billing information.
- Payment information: transactions are secure and we do not store your full payment card details. These are processed directly by our secure payment service provider.
- Browsing data: IP address, browser type, pages visited, length of visit. This data is collected for site analysis and optimization purposes.
3. Use of personal data
We use the personal data collected for the following purposes:
- Order processing: to manage and process your purchases, deliver products and send order confirmations.
- Customer service: to answer your questions, manage complaints and ensure efficient follow-up of your requests.
- Improving user experience: to analyze interactions with our site and optimize our services.
- Marketing and promotions (with your consent): to inform you of our special offers, new products, or other information that may be of interest to you. You may withdraw your consent at any time.
4. Sharing personal data
We do not sell or rent your personal data to third parties. However, we may share certain data with partners or service providers in the following cases:
- Payment service providers: to process secure transactions.
- Carriers and postal services: to ensure delivery of your orders.
- Analysis tools: to improve the performance and user experience of our site (e.g. Google Analytics).
We ensure that all our partners adhere to strict data protection standards and that they only use your information in connection with the services they provide for Atelier Creative Chalet.
5. Personal data security
We implement appropriate technical and organizational security measures to protect your personal data against loss, unauthorized access, disclosure or alteration. Our databases are secure and payment information is processed via encrypted channels.
Despite our best efforts, we cannot guarantee absolute online security. In the event of a security breach affecting your data, we will inform you as soon as possible and take the necessary measures.
6. Data retention
We keep your personal data only for as long as is necessary to achieve the purposes for which it was collected, in compliance with applicable legal obligations. For example:
- Data relating to orders and transactions are kept for as long as is necessary to manage the order and comply with tax and accounting obligations.
- Navigation data is stored for a limited period of time, in accordance with applicable regulations.
7. Your rights
In accordance with applicable data protection laws, you have the following rights regarding your personal information:
- Right of access: you can request a copy of the personal data we hold about you.
- Right of rectification: you have the right to request the correction of inaccurate or incomplete information.
- Right of deletion: you can request the deletion of your personal data, under certain conditions.
- Right to object: you may object to the use of your personal data, in particular for marketing purposes.
- Right of restriction: you may request that we restrict the processing of your data in certain cases.
- Right to portability: you can ask to receive your personal data in a structured and commonly used format.
To exercise these rights, please contact us at shop@creative-chalet.com. We will respond to your request as soon as possible.
8. Changes to the Privacy Statement
Atelier Creative Chalet reserves the right to modify this Privacy Statement at any time. Any changes will be posted on this page with the date of the update. We encourage you to periodically visit this page to stay informed about our privacy practices.
9. Contact
If you have any questions, concerns, or complaints about this Privacy Statement or our handling of your personal data, you can contact us at :
E-mail : shop@creative-chalet.com
Atelier Creative Chalet is committed to protecting your personal information and respecting your privacy. By using our site and placing an order, you agree to the terms of this Privacy Statement.