Free delivery from CHF 59 in Switzerland – €65 in France, Belgium and Luxembourg
(for EU countries, please read our section on customs and VAT.)

Logo Atelier Creative Chalet

Outdoor Illustrations

The collections

Delivery & returns

Timing

Your orders are printed and dispatched within 48 hours (working days) of your order, except in exceptional cases and vacations announced on the site.

They are then entrusted to Swiss Post, with tracking, which delivers within 2 days in Switzerland and 3 to 5 days for the European Union countries to which we deliver (see below). Atelier Creative Chalet cannot be held responsible for delays in delivery due to postal services.

Countries and shipping costs


Country Delivery rate Free delivery Delivery time announced by Swiss Post
Switzerland CHF 8,5 (wih tracking) above CHF 59 2 days
France, Belgium, Luxembourg 14 € (with tracking) above 65 € 3 to 5 days
Customs duties and VAT for orders shipped to the European Union

As Atelier Creative Chalet is a small company based in Switzerland – i.e. outside the EU – our volumes are too low to be able to cover VAT and customs duties on orders shipped to the European Union. These costs are therefore borne exclusively by the customer.

This means that, when your order is delivered, additional charges such as VAT and/or customs duties may be levied by the customs authorities or the carrier.

Thank you for your understanding and support of a small local business.

Returns

As our posters and cards are printed on demand, we do not accept returns in the event of a “change of mind”.

In the event of a damaged product, please contact us at shop@creative-chalet.com with photos and we’ll do our best to find a solution!