Delivery & returns
Timing
Your orders are printed and dispatched within 48 hours (working days) of your order, except in exceptional cases and vacations announced on the site.
They are then entrusted to Swiss Post, with tracking, which delivers within 2 days in Switzerland and 3 to 5 days for the European Union countries to which we deliver (see below). Atelier Creative Chalet cannot be held responsible for delays in delivery due to postal services.
Countries and shipping costs
Country | Delivery rate | Free delivery | Delivery time announced by Swiss Post |
Switzerland | CHF 8,5 (wih tracking) | above CHF 59 | 2 days |
France, Belgium, Luxembourg | 14 € (with tracking) | above 65 € | 3 to 5 days |
Customs duties and VAT for orders shipped to the European Union
As Atelier Creative Chalet is a small company based in Switzerland – i.e. outside the EU – our volumes are too low to be able to cover VAT and customs duties on orders shipped to the European Union. These costs are therefore borne exclusively by the customer.
This means that, when your order is delivered, additional charges such as VAT and/or customs duties may be levied by the customs authorities or the carrier.
Thank you for your understanding and support of a small local business.
Returns
As our posters and cards are printed on demand, we do not accept returns in the event of a “change of mind”.
In the event of a damaged product, please contact us at shop@creative-chalet.com with photos and we’ll do our best to find a solution!